Support Pro Checklist
Before you start your Support Pro session, please review the following:
1. Contact us and let us know you are requesting Support Pro. Support Pro is available by appointment only.
2. Make sure you close any windows or programs that may contain sensitive information.
3. You can terminate your Support Pro session at any time by clicking on the End button on the support timer.
Contact Us
| Toll Free: |
888-8-ECLAIR
(888-832-5247) |
| Fax: |
888-439-3378 |
| Email: |
info@eclair.com |
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Eclair Omnimedia Corporation is committed to bringing you quality
service. Please see our following policy regarding refunds and service
credits:
Economy Shared Hosting, Managed Shared Hosting, Enterprise Class Hosting, Enterprise Class Email, Email Defense
30 Day Money Back Guarantee*
Service credits according to Service Level Agreement
Domain Name Registrations
No refunds once a domain is registered. Service Level Agreements do not apply to Domain Name Registrations.
Custom Programming and Design
Initial
deposit is non-refundable. Once a customer has approved the work in
progress, money paid prior to that approval are non-refundable. No
refunds will be given once the final work is delivered to the customer.
Printing
Print
orders are not refundable unless the finished product do not meet the
specifications (such as stock, folding, die-cutting, and binding) of
the job. We are not responsible for color-shifts as a result from
RGB-to-CYMK conversion. Color matching is not guaranteed unless
particular spot or Pantone colors are specified and accepted by Us.
Exact trim space is not guaranteed.
Consulting Services, Search Engine Optimization, Ad Management
These services are non-refundable.
*
Money Back Guarantees are limited to one per customer, credit card,
checking account number or domain name. Refunds will not be issued if
the customer has violated Terms of Service or other service policies.
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